strategic Partnerships

Our mission is to bring STRATEGIC input and value in the design and architecture stage, through domain knowledge that we as a team have collectively accumulated. Our ability to leverage and harness this knowledge is evident in some of the ground breaking software solutions we have developed for our clients.

We strive to forge PARTNERSHIPS with our clients which result in a mutually beneficial relationship, where the provider becomes a partner in their quest for a business advantage. For SP this delivers the additional benefit of repeat work, referrals and recommendations from our clients.

Therefore, the name STRATEGIC PARTNERSHIP Solutions stems from our business mission to build partnerships with clients by adding value at Strategic Level to enable our customers to find a business advantage.

edgevantage

Standard Chartered Bank

Standard Chartered Bank has been a client since 2007 and is our largest deployment for eDGEVANTAGE with over 50 processes deployed and managed using the system. One type of process are customer requests such as account opening and new credit card applications, credit card limit enhancements and loan applications which contain a full evaluation and verification workflow with an approvals trail. Processes such as the Phone Banking, Bonus Points and Standing Orders, are workflows where the system generates transactional data and appends these transactions to files which can be downloaded for upload into the core banking platform as well as other systems of the utlity service providers.

There are also processes which are document dependent and we have specific functionality to view, compare and review documents along with a flow. The system is also configured to trigger workflows when documents are received and scanned into specific folders. Before documents are archived the hardcopy documents is reconciled with the image and there are special panels designed to manage this functionality as well.

Department Capacity Utlilization (DCU) and Service Level Agreements (SLA) are tools designed and customized for Standard Chartered Bank, where we track the work performed on and off the system by users logged in and where we alert management when there are specific process instances which are behind the declared and published service levels for the different processes. This deployment has enhanced security and audit features which were included to allow the system to be accepted as a group application.

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Finlays

Finlays have several engagements with SP Solutions with two of the companies businesses using eDGEVANTAGE in different capacities. Finlays Timber use the system as a full ERP tool managing their two main business processes which are: timber treatment from receipt of customer timber to the scheduling and treatment of the timber, and dispatch back to the customer: Pallette manufacturing where the system handles the entire costing process ordering process and the manufacture of Pallettes and dispatch to the customer. With complete order tracking. The system also manages the procurement process for timber and consumables needed for both process where a procurement workflow. At Finlays Insurance brokers eDGEVANTAGE is used to manage all processes relating to the man insurance businesses including Fire, Motor, Marine, Medical and Non-medical. eDGEVANTAGE will be used to manage the underwriting process, endorsement process, renewal endorsements and claims.

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Glaxo Smith Kline

Glaxo Smith Kline was one of our early customers for eDGEVANATAGE and use the system to manage non-inventory driven procurement and also manage their marketing budgets for all brand categories.

The system generated several key documents in the procurement process and gives them clear visibility while allowing them to communicate with suppliers informing of when payments are ready for collection etc….

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Alliance Finance

Phase 1 of the project with Alliance Finance is now completed and the system now tracks approval for all key Business Divisions from Micro Credit to Metro Credit, loans and deposits and other aspects of the business.

The workflows cover the customer review process, an automated marking scheme, document checklists and final approval based on the value of the process. The engagement with Alliance also includes an extensive KPI reporting platform, an HR solutions which includes the goal setting and evaluation process as well and an SMS based customer alerts system. Phase 2 which will commence in 2012 is set to include procurements and other operational systems for this diversified company.

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ANCL

Our only public sector client ANCL works with SP Solutions for yet another eDGEVANTAGE deployment where we manage their inter-departmental communication and board paper processes. One of the greatest challenges in providing this solution was the requirement to distribute and subsequently track progress of a process not only at group level but at a level of individual system users.

This required us to introduce a new workflow pattern to eDGEVANTAGE which has given us a new dimension in defining process maps for clients. ANCL also use eDGEVANTAGE to manage procurement requests for 3 specific types of items: stationary purchases, transport related purchases and general consumables. The system has been modified to provide an approval train that extends from junior management to the full board of the enterprise.

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Bespoke Development

Hemas Hospitals

The system provided to Hemas Hospitals was a comprehensive hospital management system developed on the "Care2X" open source platform.

The system handles all inpatient units including wards, labs and theatres and the in-patient pharmacy. It also handles outpatient services such as channeling, OPD and the out-patient pharmacy. The system was built and handed over to Hemas IT on a GP license where SP charged only for development work undertaken as part of the customization effort.

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DTSL

Diethelm Travel Sri Lanka (Formally Hemtours) was one of our first clients and SP has been awarded an NBQSA Gold Award for the work for the work done for this client. The system provided for DTSL is a comprehensive Operations Management System for a destination management company. The system allows DTSL to store a comprehensive inventory of all component items that combine to create a tour: rooms, guides, guide accommodation, transport, extras, city tours and even shopping experiences and meals. The system allow several different types of tours to be created and costed. Once created these tours can be booked by backend staff as well as by clients on the website.

The system allows CSR's to store and use three different rate types including rack rates, market specific rates and agent specific rates. The system also enforces minimum markups etc when designing the quotes and includes a comprehensive list of checks and balances prior to invoicing to ensure that all vouchers are generated for all suppliers providing components of the tour and all itineraries and confirmed by the said suppliers. The system also has a supplier credit management module as well as an itinerary generation module, and a special excel based rate upload panel which ensures season rates can be uploaded with minimum effort over a period of time. We are currently discussing several additional modules with DTSL to help them in managing their travel counters and the B2B operation for Colombo and the Maldives.

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Personal Porter

Personal Porter is a system developed in JAVA to facilitate door to door baggage delivery.

The system is used mainly in Australia and the United Kingdom and is accessible at www.personalporter.com. The system generates all the necessary documentation including customs invoices and airway bill details to ship items from one door to another and integrates to DHL for rates and pickups etc… The system also has an affiliate incentive and management module where affiliates who feature an I-frame from Personal Porter on their website are able to offer discounts to clients who book via their websites and also to reward the affiliate partners with a commission on the bookings received.

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Intermax

Intermax Corporation operates a pallette based pickup and delivery solution which is entirely software driven and managed by software partly written by the SP development team.

SP took over a project abandoned by another party and documented the system and customized the system to include advanced functionality. SP Solutions also supported the system for two years until Intermax was able to find and train a local IT company to provide support.

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Standard Chartered Bank

The ELECTRONIC FUNDS TRANSFER platform (EFT) is one of the most mission critical and comprehensive pieces of software developed by SP Solutions. The system which has been accepted by Standard Chartered Bank of UK for operations in Sri Lanka is a system which contains a full complements of security audits to ensure that there are no opportunities to tamper with the file passed onto Lank clear with inbound and outbound payments. The EFT system collects all payment requests the banks receive from its customers across different channels and mediums and then collates and presents these transactions to users who will check and edit the transactions using master data in the system to ensure the transactions contain only validated data accepted by Lanka Clear as a valid interbank transaction.

The system uses a MAKER / CHECKER process to ensure all possible errors and highlighted corrected while also ensuring that the integrity of the data and transactions are maintained, using a set of audit reports and visuals cues. Once the transactions are confirmed the system generates a SLATCH file which is accepted by the SLIPS payment system operated by the Central Bank of Sri Lanka through Lanka Clear. SP is currently negotiating with the Securities and Exchange Commission, Lanka Clear and the Stock Brokers association to deploy the EFT platform as an extension of the broker backends allowing brokers to transmit both inward and outward settlement request to customer accounts directly using their partners banks as intermediaries. The most prominent benefit for the stock brokers is the ability for the system to pass "Direct Debit Transactions" in settlement of all buy orders or the ability for the system to process a consolidated single transaction so that the exposure in terms of cashflow is minimized.

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web based collarteral

The Banquet Company

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Gibraltar

SP Solution designed and maintains a comprehensive Tourism Portal for the government of Gibraltar and the website which manages Gibraltar House, a suit of offices and meeting rooms of Gibraltar businesses to entertain clients and conduct meetings in the United Kingdom. The property is based in London and the website allows business to book the function rooms and meeting rooms for corporate events and one-on-one meetings

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Consulting Engineers and Contractors

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Browns Group

SP solutions designed and manage the corporate website for Browns and Company PLC and the online trading portal for the group. The website is CMS driven and gives Browns the ability to manage all their customer promotions online while also support mass media campaigns with online information and by engaging customers online.

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Dimitri Crusz

SP Solutions have designed and maintain the web portal of the popular and much sought after wedding photographer – Dimitri Crusz. The site www.dimitricrusz.com gives visitors an insight into his capabilities, style and passion for pictures. The website also allows his customers to reach him and share their views on his work and their experiences.

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