business process management

Business process management (BPM) is not a new concept in management thinking; in fact, the proactive management of workflows, processes, and resources which are aligned to drive profitability and improve flexibility has been practiced by successful organizations since the early 21st century.

Financial institutions have been especially driven to improve processes and move to a more dynamic management strategy. Fierce competition, and increased regulatory oversight, has combined to force these firms to seek a more progressive and innovative initiative in order to stay ahead of competition.

What is a Business Process Management Platform?

Business process management platforms are therefore software solutions which are highly flexible and able to handle the diverse needs of different organizations in managing their business processes.

eDGEVANTAGE from S. P. Solutions is such a platform - which includes elements of workflow management, document management, and knowledge management.

WHAT IS eDGEVANTAGE?

	eDGEVANTAGE is a web based process management platform, that can be used to map any process and manage the said process, with a view to generating a consistent and high level of quality and efficiency.
	eDGEVANTAGE allows an organization to track every single process and process instance and to create online real-time score boards which indicate the performance levels within each process.
	eDGEVANTAGE provides basic document management, archival and retrieval functionalities, which allow an organization to carry all support documents which are part of the process and once the processing is completed archive the documents for easy retrieval at a later date.
	eDGEVANTAGE works using a specially designed "workflow engine" which is based on the workflow patterns initially identified by the World Workflow Management Coalition and published at http://www.workflowpatterns.com/patterns/control/index.php
	eDGEVANTAGE provides significant decision support by providing every user a summary of all the information and support documents needed to make an informed decision.

HOW eDGEVANTAGE CAN HELP YOUR BUSINESS

	eDGEVANTAGE helps you manage your processes better, improving the effectiveness of the process and most important levels of efficiency.
	eDGEVANTAGE can help you improve you customer facing processes and thus improve customer satisfaction and loyalty.
	eDGEVANTAGE helps reduce costs by ensuring that there is consistency in how services are provided and by ensuring problem areas are identified and rectified real-time.
	eDGEVANTAGE improves control and gives management real-time information of issue and bottlenecks.
	eDGEVANTAGE provides information on users who crate re-work within a process which affect TATs and eventually costs.
	eDGEVANTAGE reduces time spent tracking and tracing lost and abandoned process instances, by ensuring processes never get lost or abandoned to begin with.