edgevantage

eDGEVANTAGE is a web based process management platform which enables business to gain a competitive edge by streamlining processes, improving internal efficiencies and being more customer centric, responding faster and accurately to customer requests.

The name eDGEVANTAGE was coined using two words EDGE; which refers to an edge in the competitive environment of a business and ADVANTAGE; which refers to a situation which is conducive to success in business.

eDGEVANTAGE gives you a pre-disposition to business success by improving internal processes, document management within the organization, and even knowledge management which results in focused and informed decision making, and a competitive edge over rivals by improving your customer centricity and ability to respond and track customer requests.

what is edgevantage?

		eDGEVANTAGE is a web based process management platform, that can be used to map any process and manage the said process, with a view to generating a consistent and high level of quality and efficiency.

		eDGEVANTAGE allows an organization to track every single process and process instance, and to create online real-time score boards which indicate the performance levels within each process.

		eDGEVANTAGE provides basic document management, archival and retrieval functionalities, which allow an organization to carry all support documents which are part of the process, and once the processing is completed, archive the documents for easy retrieval at a later date.

		eDGEVANTAGE works using a specially designed “workflow engine” which is based on the workflow patterns initially identified by the World Workflow Management Coalition and published at http://www.workflowpatterns.com/patterns/control/index.php

		eDGEVANTAGE provides significant decision support by providing every user a summary of all the information and support documents needed to make an informed decision.

how edgevantage can help your business

		eDGEVANTAGE helps you manage your processes better, improving the effectiveness of the process and most important - levels of efficiency.

		eDGEVANTAGE can help you improve you customer facing processes and thus improve customer satisfaction and loyalty.

		eDGEVANTAGE helps reduce costs by ensuring that there is consistency in how services are provided and by ensuring problem areas are identified and rectified real-time

		eDGEVANTAGE improves control and gives management real-time information of issue and bottlenecks

		eDGEVANTAGE provides information on users who create re-work within a process which affect TATs and eventually costs

		eDGEVANTAGE reduces time spent tracking and tracing lost and abandoned process instances, by ensuring processes never get lost or abandoned to begin with.

The system has been proven in many industries and across many functional areas in a business.

Finance
The system is an ideal Purchasing and Procurement management system, and is currently configured to manage procurement processes at Glaxo Smith Kline, Orange Electric and Associated Newspapers Limited (ANCL) – In this configuration eDGEVANTAGE supports concepts such as vendor rating and also automates the generation of several official documents which are part of the process – Purchase Orders, Goods Receipt Notes, Delivery Notes, Payment Vouchers etc…

Customer support
At Standard Chartered Bank the system is used to manage 16 customer facing processes from Account Openings, to Phone Banking Transactions to Credit Card Bonus Points redemption. The system captures all the process related documents and indexes same, so that all documents relating to a particular client / account can be easily retrieved. eDGEVANTAGE also ensures that services levels are always met by the back office teams and enables the bank to deliver a consistent level of service to the client at all times.

human resources
eDGEVANTAGE has been deployed at CIS Holdings in the US and Thailand where HR Reviews are managed via the system. Once set the system will remind each supervisor of pending reviews and set an alert until completed. The system also can be used to manage bonus calculations based on set tasks on a weighted average index.